Atlas Cloud
Frequently Asked Questions
What is Atlas Cloud?
Atlas Cloud is a cloud customer management portal. Dealers who sign up will be able to access the portal with their own login to view, manage, remote into primary panels, and support their customers from anywhere.
How does Atlas Cloud? work?
Atlas Cloud simply just requires a firmware update and signing up to use the platform. The primary panel will be the device connecting to the portal and the secondaries under it will also be monitored.
Through the portal you can simply select a customer’s primary panel, click to connect to it and it creates a tunnel to the onsite device where changes and updates can be done to it and all secondaries connected to it.
You can even make backups, update firmware, check hardware status and more from the portal itself without needing to access the panels interface.
This enables the dealer to be able to access all customers and panels from anywhere in the world.
Why Atlas Cloud?
Atlas Cloud is for the dealer interested in generating recurring revenue and the ease and simplicity of supporting their customers remotely from everywhere eliminating the need for port forwarding or paying for expensive remote support software that needs someone on-site to provide access. Barring a physical hardware issue, Atlas Cloud eliminates the need of having to go on site to support their customers for non-hardware issues.
Do I have to make any hardware changes?
No, only a firmware upgrade is required.
Is Atlas Cloud mandatory?
No, in the future all Atlas firmware will have the option to connect to Atlas Cloudbut it is up to the dealer & their customers if they want to enable it. However, signing up to use Atlas360 does have several perks not available to non-users.
Can I revert to the old Atlas firmware after updating to Cloud firmware?
No, there will not be a need to. All future Atlas firmware will include the Atlas Cloud option. No firmware, logic or system architecture is changed, and the panel will still operate as normal without connecting it to the Atlas Cloud portal.
Do I still need to do any network configuration or port forwarding?
No, Atlas Cloud has a built-in protocol that will directly communicate to the Atlas Cloud portal without going through the hassle of port forwarding or doing additional network configuration. The mobile app will not require this either.
Do I still need to do any network configuration or port forwarding?
No, Atlas Cloud has a built-in protocol that will directly communicate to the Atlas360 portal without going through the hassle of port forwarding or doing additional network configuration. The mobile app will not require this either.
Is any of my customers’ information stored on the cloud?
No, all data, users, access rights, biometric templates etc. are all on the panels at the customers’ site. However, you do have the ability to store encrypted database backups in the cloud.
What type of payments are there?
Dealers will have an annual subscription fee for access to their portal and then a yearly fee per panel added to the solution. They can then pass this cost on to their customers to generate recurring revenue.
Can I give my customers access to their panel in the cloud?
Sure, this is completely at the dealer’s discretion. You can simply provide them a link to their Primary panels so they can access it remotely. Please note that support for the customer will still be the dealer’s responsibility and ZK/Atlas Cloud will not assist the end user.
Will a Secondary Panel still connect with the Primary if the firmware is updated through the portal?
Yes, the firmware of both panels can be updated through the portal without any issues.
Will there be a mobile app?
Yes, the current Atlas mobile app will just be updated to support connecting to multiple Primary panels and sites.